FAQ

ORDERS & SHIPPING

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Orders are processed within 1-3 business days. Limited edition and custom items may take longer, as noted in the product description.

Yes! We ship worldwide. Shipping cost is free with orders over $50 USD and time varies based on location and shipping method chosen at checkout.

Once your order ships, you’ll receive an email with a tracking number. If you don’t see it, check 'order tracking' on the bottom of site or reach out to us.

PAYMENT & RETURNS

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We accept Visa, Mastercard, PayPal, Apple Pay, and major credit cards.

We accept returns on unused, unworn items within 30 days of delivery, with a $2 restocking fee. Custom or limited edition products are final sale.

At JB the Jetsetter, we are committed to your satisfaction. We want you to be happy with your purchases, and ensure you feel confident in our online shopping and return policies in case they don't work out. Please check for more details here.

Returns must be postmarked within 30 days of delivery to qualify for an exchange or refund of any kind. After 30 days, we will no longer accept returns. Please contact us to initiate a return. 

Contact us at hello@jbthejetsetter.com with your order number, and we’ll guide you through the process.

Travel Guides & Prints 

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Each curated city guide features dog-friendly stays, cafés, and must-do experiences, along with artworks of JB and his signature picks and tips.

Yes! We offer exclusive, custom art prints upon request. If you have a special idea in mind, reach out to hello@jbthejetsetter.com to discuss details and availability.

We currently offer digital guides for easy access anywhere in the world. We are working to make physical coffee table books, stay tuned!

Yes! Some of our art prints are produced in limited quantities, making each piece unique. Once sold out, they won’t be restocked.

Absolutely. JB has traveled across Europe, the U.S., and beyond, and we continue to expand our collection.

Yes! Every spot is personally vetted for exceptional hospitality, style, and a welcoming atmosphere for dogs. Some recommendations come from friends and locals who know the best places for traveling with pups. Have a favorite dog-friendly spot? Let us know— we’d love to hear about it! 🐶✨

CONTACT & SUPPORT

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For any inquiries, email us at hello@jbthejetsetter.com or follow JB’s journey on Instagram.

Yes! For brand partnerships, media inquiries, or collaborations, email hello@jbthejetsetter.com with details.