FAQ

ORDERS & SHIPPING

When will my order ship?

Orders are processed within 1-3 business days. Limited edition and custom items may take longer, as noted in the product description.

Do you offer international shipping?

Yes! We ship worldwide. Shipping cost is free with orders over $50 USD and time varies based on location and shipping method chosen at checkout.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. If you don’t see it, check 'order tracking' on the bottom of site or reach out to us.

PAYMENT & RETURNS

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and major credit cards.

Can I return or exchange an item?

We accept returns on unused, unworn items within 30 days of delivery, with a $2 restocking fee. Custom or limited edition products are final sale.

What's your return policy?

At JB the Jetsetter, we are committed to your satisfaction. We want you to be happy with your purchases, and ensure you feel confident in our online shopping and return policies in case they don't work out. Please check for more details here.

Returns must be postmarked within 30 days of delivery to qualify for an exchange or refund of any kind. After 30 days, we will no longer accept returns. Please contact us to initiate a return. 

How do I initiate a return?

Contact us at hello@jbthejetsetter.com with your order number, and we’ll guide you through the process.

Travel Guides & Prints 

What’s included in your travel guides?

Each curated city guide features dog-friendly stays, cafés, and must-do experiences, along with artworks of JB and his signature picks and tips.

Do you create custom prints?

Yes! We offer exclusive, custom art prints upon request. If you have a special idea in mind, reach out to hello@jbthejetsetter.com to discuss details and availability.

Do you offer digital or physical travel guides?

We currently offer digital guides for easy access anywhere in the world. We are working to make physical coffee table books, stay tuned!

Are there limited edition prints?

Yes! Some of our art prints are produced in limited quantities, making each piece unique. Once sold out, they won’t be restocked.

Do your travel guides include international destinations?

Absolutely. JB has traveled across Europe, the U.S., and beyond, and we continue to expand our collection.

Are the hotels and restaurants you recommend truly dog-friendly?

Yes! Every spot is personally vetted for exceptional hospitality, style, and a welcoming atmosphere for dogs. Some recommendations come from friends and locals who know the best places for traveling with pups. Have a favorite dog-friendly spot? Let us know— we’d love to hear about it! 🐶✨

CONTACT & SUPPORT

How can I reach you?

For any inquiries, email us at hello@jbthejetsetter.com or follow JB’s journey on Instagram.

Do you offer collaborations or partnerships?

Yes! For brand partnerships, media inquiries, or collaborations, email hello@jbthejetsetter.com with details.